Terms & Conditions | Web Ninja Studio

Terms & Conditions

  1. Web Ninja Studio starts working on a project upon receipt of a down payment. Unless otherwise specified in writing, the client is charged the remaining balance upon completion of the project. Websites are made live upon completion of the project, when all payments are cleared. If applicable, hosting and domain name registration fees must be paid annually.
  2. Additional services come at additional fees, on a fee for service basis or on an hourly rate. If clients require additional services, the correspondent fee is added to their invoice and they are charged accordingly.
  3. Delays in project completion may occur when:
    • There is a delay in any payments
    • The client requests further changes in the design, structure, or content of the project
    • The client purchases an additional service related to the project
    • There is a delay in the receipt of any materials form the client
    • Time frame estimates are approximate only and are subject to change at any time at Web Ninja Studio’s discretion. At any time, and at its whole discretion, Web Ninja Studio’s may decide to put a project on hold.
  4. All of our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, Web Ninja Studio will under no circumstances be held responsible to satisfy unreasonable expectations or request Web Ninja Studio’s discretion to decide whether or not a request or an expectation is reasonable or lies within the scope of offer of services to its client. As an example, if the client purchases a certain service, but in order to be fully satisfied, Web Ninja Studio judges that an additional service is necessary, then it is no longer Web Ninja Studio’s responsibility or commitment to satisfy the client. In other words, Web Ninja Studio guarantees 100% satisfaction within the framework of its original agreement with the client, according to Web Ninja Studio’s understanding.
  5. Services or part of services (i.e. elements of a project) that have been approved by the client are considered as services with which the client is 100% satisfied. Any further work on these services (elements of the project) will be invoiced accordingly.
  6. Unless clearly specified otherwise, all project statuses are set as “completed” after a 3 month period has passed (calculated from the first payment date).This means no more work will be done on that project and no service will be provided. This doesn’t apply to hosting and domain name registration services, which are provided independently of the project status, and only according to the client’s payments.
  7. If client is not satisfied with Web Ninja Studio’s Services, client can ask for a refund on any unused monies. Web Ninja Studio will be happy to exercise a refund, after doing it on review.

Web Ninja Studio’s review and placement on review sites

You can see actual client reviews about Web Ninja Studio’s services on the following 3rd party pages.



Web Ninja Studio is featured on 3rd party reviews sites. Even though the review sites due to their own due diligence All rankings developed and posted by 3rd party review sites or represent the independent opinion of 3rd party review sites, and are derived by virtue of independent judgment, analysis, and subjective / objective criteria. By developing and posting such rankings, 3rd party review companies make no representations or warranties as to the accuracy or factual basis of the rankings. Users of the rankings hereby acknowledge and agree to perform their own due diligence in order to come to well-informed decisions of their own. The Users hereby acknowledge that the rankings are to be used as an instrument in making such decision, but should not be viewed as an authoritative end-all to any evaluations.

About Web Ninja Studio’s web design projects

  • Web Ninja Studio doesn’t assume any responsibility or liability for the content of the websites it designs and/or hosts. Web Ninja Studio has no control over any information, materials, or products found thereon. Web Ninja Studio doesn’t serve as consultant for its clients, and they are entirely responsible for all that is found in their websites.
  • Because of the nature of web design and programming work, websites always appear differently on different computers. Screen resolution, operating system, and browsing software are just a few examples of variables that may affect the way a website looks. The client must be aware of these possible variations and Web Ninja Studio will not be held responsible for them.

Should you have any questions or concerns about these terms and conditions, please send us an email at hello@webninja.com.my. Thank you for doing business with us! We really appreciate it.